Shipping & Handling

TRACK YOUR SHIPMENT HERE

Billing Information

• This section must be complete with your first and last name, address and phone number.
• The billing address and phone number must match your monthly credit card statement.

 Shipping Information

• Be careful when entering your name and address to ensure they are accurate.
• Phone numbers are required for all shipments. 
• Incomplete or inaccurate information may delay the shipment and result in additional charges.
• Don’t forget to enter buzzer codes or any other necessary delivery information to the end of the second address line.
• Ship-to locations must be a civic address.  Any shipment to a PO Box or Rural Route address must include a physical street address or highway number.
• The business name must be included in the Company field.

Shipping & Handling Frequently Asked Questions

What if my shipment is lost or arrives damaged?

Please contact our Customer Service Department toll free at 1-833-373-9351, or by email at cs@drexel.ca

What are the shipping options?

Shipping options vary by location.  The options for your shipment will be shown to you at time of checkout, once you have entered your address.